Ordering & Shipping guidelines
Cold
items will state in their descriptions, "Cold item”.
Recommended time in transit is two days." When choosing a
shipping method please keep in mind that the cold items should not
remain in transit for more than two days. Cold products will ship in
an insulated foam box. There is an additional $4.50 charge for the
insulated box. Should you request Agtech not ship the cold products
to reach you in two days, or prefer us not to use the insulated box,
Agtech cannot be held responsible for the condition or integrity of
the product upon its arrival.
Time
in Transit
AGTECH’s “Recommended Time in-Transit” footnotes located by selected products help you request a method of shipping to ensure that your frozen and/or refrigerated products arrive in a timely manner. Your AGTECH salesperson can advise you of the anticipated ground transit time.
Unfortunately, we cannot predict the weather and temperatures across the country. We ship your refrigerated and frozen products with frozen ice packs. When your shipment arrives the ice packs will be melted and may even be warm. However, unless subjected to extreme (greater than 98F/37C) heat for several hours, the products will be fine and should be refrigerated immediately upon receipt. Please request overnight shipping for frozen liquids.
Please understand that AGTECH is not responsible or liable for loss or inconvenience incurred due to delayed or non-delivery of your package. Delivery completion is the carrier’s responsibility. Freight charges for “Guaranteed” 1-day or 2-day deliveries that are delayed due to inclement weather and other “acts-of-God” are not refundable, as per carrier’s policy!
Shipping
options include standard UPS and Federal Express ground, 2nd Day
and overnight. Packages ship the same day the order is received,
provided it is before 3:00 p.m. CST, Monday thru Friday. Due to our
central location most packages reach our customers within 3 business
days. International orders may be shipped using Airborne Express or
Freight, Federal Express, UPS International Priority or check with
your sales representative for shipping options.
Terms
of Payment
-
Credit Card: We gladly accept your VISA, MasterCard, Discover, and American Express.
- Open Account: U.S.A. customers may apply for AGTECH's Net 30 credit program.
- Check: Agtech’s returned check fee is $50. Contact Agtech to place your order and obtain shipping costs. Once Agtech receives and verifies your check your order will be shipped. Make your check payable to AGTECH Inc. Checks will be verified through TeleCheck.
Please Note: Customers outside the U.S.A. may pay by check provided the check is drawn on a U.S.A. bank, written in English, and payable in U. S. dollars.
- Wire Transfer: Contact AGTECH to obtain wire transfer information.
Backorders/Returns/Exchanges
Back Order Freight Charge: Back order shipments for regularly stocked items are usually shipped FREE by ground.
When would you be responsible for back order delivery charges?
- If you request air delivery to receive the package sooner than you would by ground.
- If the carton contains a cold/refrigerated item which must arrive within 2 days and air delivery is required.
Returns/Exchanges: To exchange or receive a product refund, you must contact Agtech within 10 days from invoice date to receive a RMA number. When returning product, please include a copy of your invoice along with the reason for the return. Note: Items returned must be in their original package, unused, and in new condition.
No Returns: Items that cannot be returned include serums, specialty media, semen extenders, prescription pharmaceuticals, refrigerated/frozen products, and non-stocked special-orders items.
Damaged Freight
Your order leaves AGTECH in perfect condition. If your shipment is damaged in-transit, retain the packing box and product exactly as you received them. Call AGTECH immediately! We will see to it that the delivery company comes to inspect the damage, and that the damaged goods are replaced. Damages and shortages must be reported within 48 hours. |
